U.S. District Court, Northern California —
EBay, parent company of Paypal Inc., is facing two antitrust lawsuits filed in California. The suits, which deal with eBay’s practices regarding its online payment service, were filed in April and will be heard by the same judge that presided over the 2002 class-action lawsuit filed against Paypal Inc. In 2004,Paypal reached a settlement out-of-court while admitting no wrongdoing. Despite the court settlement, PayPal’s business practices still remain suspect to this day.
The first anti-trust lawsuit, filed by Michael Malone on April 4, 2007, alleges that eBay “utilizes its nationwide monopoly of the online auction market to monopolize the available forms of payment that sellers can use on eBay.” Recently, eBay has begun the practice of restricting which payment methods its sellers can advertise. eBay now bars sellers from accepting cash, wire transfer services (Western Union), and other competing products — most notable, Google Checkout. This forces sellers to turn to Paypal to sell their products or go out of business. This policy in turn forces buyers to sign up with Paypal in order to be able to buy the products they want. Many of these buyers and sellers in turn become victims of Paypal’s arbitrary account freezings and account verification jungle. At the end of the day, eBay users are then left with no real alternative.
eBay has a history of engaging in such unfair market tactics. Before eBay acquired PayPal, eBay’s online payment service was BillPoint. It was PayPal, in 2001 that was the victim of eBay’s unfair policies that promoted BillPoint over other competing services. Today, it appears eBay is up to the same game.
The second anti-trust class-action complaint was filed by Ann Farmer and Todd Van Pelt on April 23, 2007. This lawsuit alleges eBay (and PayPal) is a monopoly that controls over 90 percent of the market — in part due to the “network effect.”
Ann Farmer’s and Todd Van Pelt’s complaint also highlights eBay’s alleged “anti-competitive activities.” Such examples given are eBay acquires its competitors, forces sellers to use PayPal and blocks competitors (such as Google Checkout) from its online auctions. As a result, actual and potential competition has been restrained as eBay sellers who accept PayPal “have paid or are likely to pay artificially inflated and supra competitive fees.”
Both of these anti-trust lawsuits have been assigned to Judge Fogel of the U.S. District Court, Northern District of California. Judge Fogel was the same judge that ruled in 2002 that PayPal’s mandatory arbitration policy was unfair to customers. Judge Fogel also rejected Paypal’s motions in 2002 to dismiss a class-action lawsuit against it. PayPal settled that case in 2004.
On May 4, 2007, the two lawsuits against PayPal were consolidated. Judge Fogel wrote, “The Court finds that Malone v. eBay Inc., Case No. 07-01882-JF and Farmer, et al. v. Ebay Inc., Case No. C-07-02209 are related actions and such cases are hereby consolidated into Malone v. eBay Inc., Case No. 07-01882-JF, and are referred to herein as the Consolidated Action.”
A ruling against eBay will be an important victory for you and I. For those of us who buy and sell on eBay, we will no longer be forced to accept PayPal and endure the problems that come with it. Other alternatives will open up. Services like Google Checkout will be allowed on eBay as well as new, yet unannounced services.
With PayPal’s monopoly power removed, free market competition will flourish. That means more choices for you and me. That means lower fees for you and me. That means PayPal will have to change its business practices and become more receptive to its customers in order to survive.
We will be following this lawsuit from beginning, middle and end. Check back often for more news on the Anti-trust class action lawsuit against eBay and Paypal.
september 4, 2007 kl 2:40 f m
Hear Hear! – I am ABSOLUTELY FUMING over this monopolistic violation of rights! – after being told that I can’t list it (or ANY other similar item – Ironic, considering that my area of expertise if Retro/Old Consoles and Computers – a VERY lucrative area for them due to the average sale cost) UNLESS I only specify Paypal (and I wholeheartedly agree with your views on THAT)
They’re citing PROTECTION?!?! – I’ve had soooo many problems with Paypal, and lost so much money both as a seller AND a buyer (ironic, as either side believe that they’re treated unfairly by Paypal, but hey, it seems to me that having suffered both sides of it, we BOTH get a bum deal!) – Give me Google Checkout any day (Which ironically they ban even the MENTION of in a listing, citing THAT as unsafe?!?!), and being a UK citizen, there MUST be some law against this violation of basic consumer’s and seller’s rights!?!
Somebody needs to stand up to them! – It also doesn’t help when their automated ”Big Brother” bots find ONE wrong word in my listing (i.e. When I removed ”Best Offer” because I was getting ridiculous and insulting offers), and then threaten you because I ”was trying to circumvent EBAY fees” because I left the word ”Offer” in the listing by mistake!?!?!
Anyway, I was THAT incensed by this latest example of EXTREME pressuring of both buyers and sellers (Which I assume that they’re ”testing the water”, sneaking it in, and seeing if they can get away with it by virtue of not consulting ANY of the affected parties (bit strange, as it’s for OUR Protection apparently?), by limiting it to a set range of categories), that I’ve added the following to my latest listing:-
”PLEASE NOTE:- Even though EBAY see fit to impose PAYPAL only payment (nothing to do with PAYPAL being a sister/owned company eh?), and I have HAD to remove other funding options in order to allow the listing to be submitted, I am MORE than happy to accept other methods of payment, AT THE BUYER’s REQUEST…
I must add, and I’d hope that my freedom of speech is NOT ignored, and my listing pulled, BUT it comes to something when our rights as sellers & buyers are ignored/removed, in order for a well-known company to make even MORE money / a bigger percentage than they already do, by removing ALL other methods of payment that do NOT earn even more in fees for the companies involved, AND MORE IMPORTANTLY, are the ONLY methods of payment for some buyers, thus making the service LESS successful all round (but not losing the SERVICE money – Just buyers and sellers eh?), and causing sellers to have to re-list items (and there will be LOADS) that simply will not sell because the right buyer came along, but was NOT with Paypal – Game of MONOPOLY, anyone?…
Read this while you can, as I’m sure it will me in trouble, but hey, it’s a FREE country….”
Den.
september 10, 2007 kl 11:24 e m
As an eBay seller I hate PayPal. They freeze your account and hold funds on a whim, for months at a time. I was completely innocent and they froze my account while they ”investigate”. You can’t access any of your money during the lengthy investigation process. eBay won’t let you sell anymore because there’s a problem with your PayPal account (which they own). I went on eBay’s live help to find out why my account was suddenly suspended. Believe it or not they told me that they couldn’t tell me why. I couldn’t believe it. I had high 100% positive feedback, no complaints from buyers and my account was suddenly frozen and eBay refused to give me an explanation. They just canceled my auctions and froze my account. I tried to call them. Ever try to contact eBay? It’s not easy. I was on hold for 20 min. then when someone answered they hung up on me. I thought surely the call got dropped they didn’t just hang up. I hadn’t been rude or belligerent I just stated that I wanted information as to why my account was suspended. I called back a 2nd time waited on hold and was then hung up on again. I called back a third time, they answered and I said “I don’t know if it’s intentional or not but I’ve been hung up on twice, I’m calling to discuss my eBay account and I have some questions about it” they said “hold on let me transfer you” and then click, hung up a third time. Miraculously almost 2 months later my eBay account started working with an email from eBay saying the investigation was complete and they found no problems with my account. Why the account suspension? I think it was because of PayPal. PayPal randomly froze my account and wanted verification of my identity and I had to wait while they mailed something to my address and then type in a code verify my drivers license etc. a big pain. I don’t know why PayPal did it, maybe because I lost my credit card and had it canceled and got a new card or who knows, they won’t tell you either, but my eBay account was suspended right after PayPal and then reinstated right after PayPal verified that there were no problems. There was absolutely no reason my eBay account should have been suspended. Buyers might think, yes it’s a pain, but it’s for our safety. Do you know how much money you lose as a seller when you can’t access you money for two months and eBay cancels all your auctions and suspends your account? Even if eBay doesn’t suspend you, they make it so you have to accept PayPal and when PayPal freezes your money for months, you can’t function as a business. PayPal won’t tell you why they freeze your account, they say we’re investigating and we can’t discuss it. So what 2 months later they conclude their investigation and they send a nice little email saying everything is in order and they let you use your account, it doesn’t compensate for all the money you’ve lost.
september 3, 2009 kl 11:18 f m
Hello,
Very well written article, Keep up the impressive writing.
We enjoyed it very much, Thanks Jerry.